Platinum Award For Excellence In Innovation

In all the excitement last month, we forgot to put a blog posting up for our recent CeBIT award which we received at the end of the show. This was a big deal for us. It is a Platinum award which is the highest level and one of only two Platinum awards they hand out.

We beat about 700 companies to get it so not a bad effort. Read the buzz if you like detail.

Cheers, Peter.

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Web 2.0 Award – Chalk Another One Up For Saasu

We don’t think of ourselves as a Web 2.0 company but somehow we keep getting tagged as one and I suppose a lot of our thinking tries to be contemporary so we consider it a compliment to be named on a ‘Leading Web 2.0 Companies List‘ issued recently on Read/Write Web by Ross Dawson and Richard McManus along with some other fairly cool companies. It might not be as global as the Platinum Excellence in Innovation Award we also won recently but it makes us just as proud! We would have liked to see a bunch of others on the list too (like Campaign Monitor for example which we use here at Saasu). The comments on that list are closed for now so feel free to make some comments on the other links above or comment here and we will pass them on. Cheers, Peter.

Email marketing tools

I’ve been a big fan of the Campaign Monitor email list management tool for some time. I can thoroughly recommend it – it’s a great product and the service from the guys at Freshview is fantastic.

So far I’m yet to find another service that is comparable on a price/features basis. Well worth checking out…

A new contender popped up on my radar the other day: Emma [via Seth Godin].

It looks interesting – but I haven’t had a chance to check it out in detail yet. Has anyone out there given it a go yet? If you have, drop us a comment and let us know what you think…

Macleod on blogs for business

Hugh Macleod just posted an excellent overview of blogging for business in preparation for a talk he gave to PR firm Edelman.

The piece is an excellent primer for anyone that’s trying to get their head around blogging and social media for business. The advice comes from someone who has first hand experience building what he calls “global microbrands” for Stormhoek wine and Saville Row tailor Thomas Mahon.

One of the key pieces of advice, in my view, that he offers is point 5:

The growth will come, I believe, not by yet more increased efficiencies, but by humanification.

It’s an interesting dichotomy – one that I’m just starting to grapple with. I’ve been involved with the successful Earth Hour campaign, and one of the key challenges was “humanifying” what is in essence a large organisation – through both email responses and a MySpace profile.

The dichotomy is: how do you humanify and grow a company, especially when you have limited resources? How do you grow the resources to support the (when successful, ever growing) responses you get from a successful product or campaign?

PR Tips From IT Journo’s

I recently attended one of our clients events called MediaConnect Kickstart. About 150 IT journalists, PR companies and presenting vendors got together for 3 days at the Hyatt Coolum in Queensland. The event covered future directions in the IT Industry. One of the sessions had some very interesting PR tips from the IT journalists on the panel. I’m sure some of these would translate well into blogging and other social and new media approaches. Here’s my notes:

  1. Stories/articles seem to work better when you write for the mass audience and then finish the content with more advanced tips to give advanced users something.
  2. Online components and multi-media components for stories/releases are really important. So consider providing content to journalists in light of this.
  3. Readers often use the journalists article as a 3rd party check on a product before buying so it’s critical to get your message across properly to the journalists.
  4. Look for an entertaining take on a product or service particularly if it’s a bit boring. This could mean the difference between getting a 3 paragraph versus 3 page of writeup.
  5. Never send a journalist a large image file via email. They hate this! Load them to a server and link to the image in your email.
  6. Good images will get prominence and are more likely to lead to coverage.
  7. Products/Services won’t get into page content if there isn’t a “fun” or “better” element.
  8. Don’t dumb down press releases. More is better, let the journalist filter. They never know when their editor will say “add another 80 words” to an article. If your press release isn’t detailed enough then the 80 words will go to another article.
  9. Don’t waste journalists time on the phone, get to the point. Don’t take it personally if you get rushed as they may have deadlines.
  10. Make your press releases easy to get. They can easily lose them given the quantity of inbound email they receive.
  11. A deadline is a deadline. When a journalist says to get something to them quickly they really do mean right now!
  12. Make sure you communicate price changes before they go to print if any. Magazines/websites can get lots of negative consumer feedback and inquiry if it’s wrong. That doesn’t help you and it really annoys them.
  13. Editors will often hold back printing something if it’s not yet available to consumers except where reporting on a technology in a “future” type of article.
  14. Exclusive and value add content will tend to get to the online version better than the print version.

Free IP

Back when I was at Deutsche Bank I used to help write a Credit Daily with my colleagues. We had to knock it up quickly and get it out before 9:00am however it had to be very high quality, no verbatim reporting. i.e. you couldn’t just say things like “the stock market went up 120 points over night because the Federal Reserve didn’t raise interest rates”. It had to more, it had to be ideas, theories and insights. The people reading it probably manage your pension fund so the tolerance for verbatim information was zero. This is how we got it to be the number one ranked research piece of its type in Australia for many years, we literally gave away IP to our Institutional Investor customers and they gave us back business in return.

Obviously this goes to the much talked about point of successful writing. This could be for blogs, websites or journalism. That is, it must have IP and you must give it away. This blog entry in itself isn’t original up to this point, plenty of people have written about the free IP “hook”.

Here’s some Free IP (I hope)

One observation I will make that is hopefully a little original is that IP is best thought of as something than cannot exist by itself. There are two other aspects to IP and they are the ‘medium’ (see Wikipedia definition) and ‘action’ (self explanatory). The later two can change the nature of the former. So therefore IP isn’t a stand alone concept. If you think it is then you would probably be better describing it as ‘Knowledge’.

The medium in this context is simply the thing, concept or material which is a part of your IP. You could liken it to an original idea of an artist. The idea manifests itself in a medium say clay. Equally that same IP could be applied to canvas a different medium. The choice of medium can have distinctly different results and thus IP then becomes more than just IP, it is an opportunity. If the artist had chosen canvas instead of clay she may have been the winner of an Archibald prize for art. So if this were two different artists, in theory the IP has different value based on the medium they used. By definition the IP is therefore different.

Here’s an example in the Saasu business

It relates to our future release of Enterprise Online Accounting. Some time ago we decided we wanted to get into the area of saving customers money on their expenses. As an example, they would be coding expense information into Saasu, say a phone bill, and we would offer them alternate Telco offerings for this service on a permission advertising basis. I haven’t seen any accounting systems doing this in a real time online environment. The PC gaming industry is doing it via displaying coke adds on billboards on the rendered background scenery. So while you drive your Ferrari around the virtual streets of a computer game you get pounded with interruption market on bill boards and the sides of other cars. It’s big, no sorry a huge business now but still probably not as big as we are about to get into for high value services bought buy accountants and business owners. I predict this will pervade the accounting software industry long term.

Some of you are saying, “but that’s like Google Adwords”. Well no, that’s a very different market (medium). Our market is users of an online accounting application who in most cases own their business or at a minimum are running a business (qualified buyers). They probably have a cheque book (purchasing power) and they usually make the expenditure calls for the business (decision power). There is light years of difference in this person, our customer, our demographic, when compared to a person from a general demographic surfing the net and being served display adds and banner advertising content.

So in this example a variation of IP when applied to a different market demographic had generated fresh IP. IP is more complex than just saying I have an idea and then jumping straight to calling it “my IP”.

Banner ads driving contextual advertising click-throughs

For anyone considering buying online advertising (or currently running campaigns), Seth Godin posts a doozy: The 249% solution.

If you run banner ads, one study for Harris Direct shows that you can increase your brand awareness about 7% after a reasonable buy of banner ads. That’s just fine, though I’m on the record as saying that most banner campaigns are a waste of money. The kicker? In the study, Harris did the banner buy and watched the number of clicks to their contextual ad (you know, the text ads) go up by 249% over the next week.

Wow… I’m not a big fan of banner ads either (I’ve run a couple of campaigns on ninemsn and Yahoo!) – but that stat is pretty impressive. Of course, your mileage may vary – you still need a good product, and a good creative, and you need to test yourself – but it’s a different way to think about your banner ads.