Connect2Field with digital pens, a new way to work

Connect2field has released a technology allowing services and trades business owners to write up a job or invoice on a form with a Digital Pen and have it automagically appear in your Saasu file. It’s impressive to say the least. I’ve used it and I have to say that when you see it you will think it’s from a James Bond movie. It digitises your writing so your transactions are straight into your accounts via the Connect2Field to Saasu connector.

I can see it reducing missed or forgotten billings, a common problem in trades and services business. It will also make you and your organisation look professional. Saasu has a long history in the trades sector and also with Connect2field, and their founder Steve Orenstein so I was pretty thrilled to be given the chance to talk about this efficiency technology for Connect2Field and Saasu and what it can do for our customers.

Disruptive Technologies expert R “Ray” Wang in Australia

I first met R “Ray” Wang at Sydney Coffee Mornings last year and we’ve stayed in touch via Twitter.  Ray is a thought leader focussed on enterprise strategy and disruptive technologies who was in Sydney this month as a guest of AMP for their thought leadership festival AMPlify.

I was chuffed to have the opportunity to connect with Ray on several occasions during his visit in Sydney.  Knowing Ray’s interest and expertise in the area of Software-as-a-Service (SaaS) and Cloud Computing I invited him over to the Saasu office and introduced him to our CEO Marc.

Thanks for visiting us Ray and we look forward to seeing you when you’re next in Sydney.

Here is Ray’s excellent presentation delivered in Sydney for the AMPlify thought leadership festival entitled: “Why Enterprise Software Sucks and How Disruptive Technologies Converge to Change This”

AusCloud Forum


I’ll be talking at the Auscloud Forum tomorrow on the topic of getting Saas-y. What is it and how do you build a business SaasBot for yourself or your clients. Come listen and find out.

The speech will discuss the stages of adoption and also the practical side of this. I’ll also give insights into actions people can take that don’t cost much or chew up much time that aren’t that well known. I’ll talk about tricks we use inside our own company to maintain a low cost of sale using SaaS and also some tricks you can use to truely test out SaaS vendor claims on their Saas-y products. I’ll share the podium with our good friends at Salesforce.com

Date: Friday 8th April, 2011
Time: Starting at 2pm and will go until around 5pm.
Location: NICTA Seminar Room – Australian Technology Park, 13 Garden Street, Eveleigh NSW 2015, Australia

Web 3.0 Data Generation

Ever wondered what Web3.0 is shaping up to be? There are two things generally agreed in the technology industry. It’s not clear and it’s complex.

The following presentation on this topic is from my talk at CeBIT Webciety this year. The topic was What web Web3.0 will look like. This is all about the "Data" and the "Data Generation". Concepts such as the Semantic Web, Data-on-Data and more recently the Datarati have evolved in recent years to deal with the concepts.

If you are interested in the data area and how to use your business data to influence your business then Will Scully-Power’s blog is a great read. Previously of MarkSydney (part of the M&C Saatchi Group) he is seeding a new business in the data space.

We generally upload our presentations to Slideshare. See ~ Saasu | Marc Lehmann | Peter Cooper

Webciety 2009

webciety2009.jpgOn Friday before Silicon Beach drinks I had a catchup with the other Webciety companies that will be at CeBIT Sydney over the next 3 days along with Saasu.

The Webciety pavilion focuses on web-based society. It features SaaS web applications like Saasu, mobile web, wikis, web communities, blogs, microblogs and other interactive Internet services which are making our lives increasingly digital and ever easier.

Webciety is a major success born out of CeBIT in Germany. All the Webciety participants are speaking at some point over the 3 days at the Webciety Pavilion. See the webciety speaking program for details. I’m speaking at 11:00am on Thursday the 14th on the topic of:

What will Web3.0 look like?
Web3.0 is in early stages, but the picture isn’t clear. Web3.0 is bigger than the sum of it’s parts and accordingly we have trouble seeing what it is.

Edge of the Web by AWIA

I attended a fantastic EOTW conference in Perth, Australia last week (Twitter hash tag #EOTW08). I met some inspiring people like Derek Featherstone the FurtherAhead.com accessibility Gu (A leading Guru) who is also a keen triathlete. I also did a workshop with Google JS/jQuery Gu Cameron Adams (aka The Man in Blue). It was also great to meet Matt Patterson from Freshview (Saasu’s email marketing system). Thanks Matt for the T-shirt!

Many thanks to AWIA for a great event and inviting me over to speak and attend. My talk was about ecosystems, and if there is one ecosystem you must join if you use technology in your business then it’s AWIA.

Here’s my preso I did at the conference which I have posted on slideshare.NET

SaaS as an Ecosystem
View SlideShare presentation or Upload your own. (tags: eotw saas)

Edge of the Web

edge-of-the-web.png

If you’re a business owner I recommend attending conferences. The trick is to pick the eyes out of them. I only go to about three a year as either a speaker or a sponsor. So ruthless choices are required. My picks are Barcamp, Edge of the Web and CeBIT.

Edge of the Web is coming up in November (Perth, Australia), brought to you by the Australian Web Industry Association (AWIA). It is designed for business stakeholders trying to create next generation business practices that utilise the web. The people behind Edge of the Web recognise that technology and the web are an integral part of the business model. So often I see business people who think their business is “what” they do rather than “how” they do it.

Nearly all businesses are hybrid technology businesses these days,
they are part technology company and part product or services. The “how” is all about technology.

awia.gif

I’ll be at the conference talking on SaaS (Software as a Service) as an Ecosystem for businesses to operate in. Having your business in the cloud is becoming an integral part of an effective “how” component in your business. Some smart cookies (and coincidently good friends and customers of Saasu) will be there also such as the Madpilot, Myles Eftos and Millstreams, Adrian and Rosemary Lynch. I also hear that Jordan Brock and his 5 Senses Coffee with be there. 5 Senses was at a recent Barcamp, and the coffee experience just made it ultra-pleasant between sessions.

If you are not sure if this applies to you then consider a sole trader services business as an example who has a large portion of what they do dependent on technology. Getting the books done, preparing marketing material, email, franchising, scheduling, managing inventory, procurement, network marketing etc. It’s all about technology.

If you want to get to Perth then Saasu wants to pitch in and help by subsidising the trip a little through a cheaper Saasu subscription. Just use voucher code AWIA-EDGE when you renew or signup to Saasu NetAccounts. We will add 3 months to your business file renewal date once we confirm you have registered for the conference*.

Edge of the Web is on 6th and 7th of November, Perth WA. AWIA members $395, non-members $450.

ASIDE: If you aren’t already an AWIA member then get on board. Saasu did and never looked back. We are now on their committee and can honestly say it has been a great expereience dealing with some amazing web savvy members and receiving so much businesses through our membership.

If you have multiple business files in your subscription it will be pro-rata calculated. Offer ends 6th November 2008. One voucher at a time sorry. This offer can’t be used in conjunction with any other offer.

Net Down? Business Continuity SaaS Style

Internet failures (also known as digital brown out) can happen anywhere. The recent and very topical Bankstown cable break incident is a good reminder to keep your Business Continuity Plan (BCP) up to date. This was a Sydney event affecting 5,000 people ore more but obviously can happen anywhere.

One of our much admired customers, Working Solo’s Leah Maclean* posted on the event and made some good points so we thought it was time we let you know our thoughts on the topic.

What can you do when the Net goes down?

There are a surprisingly large number of ways to deal with the Net being down. It’s interesting how humans quickly find efficient solutions to problems that face them in business. Being a SaaS company, web connectivity is very important. If the net does go down it isn’t totally crippling, it’s just inconvenient because there are lots of options to deal with it these days.

If local wired internet access fails in your business try these steps -

  1. Go wireless, most businesses have a USB wireless internet dongle or a WiFi internet account for sales purposes anyway
  2. Go to the cafe, most businesses have a cafe nearby that offers their own (or sponsored) WiFi access or an internet cafe as per those used by the backpacker community
  3. Go home, most people have cable internet at home now or if not at home then a close family member
  4. Go to a partner, most businesses have close trading counter-parties that they deal with who wouldn’t mind you using a desk for a day
  5. Go to a serviced office, spend a few dollars and get access at a bureau or a few weeks at a serviced office, they are surprising inexpensive
  6. Go to your IT provider and ask them to lend you a desk and a net connection or recommend somewhere

Your fault or theirs? Thank goodness for SaaS

The above list translates to many alternatives as a result of having your data with a high quality SaaS provider because it is usually the subscriber (i.e. you) that has the problem. Sometimes, very rarely it is on the SaaS provider’s end because one of the connections to the NOC (network operations centre/center) fails. This is usually not an issue though because most of the tier one NOC’s have redundant links into them from different directions by different carriers in hardened cable carriers to different Telco’s and then once it gets to the Telco each of them has multi routes to their peer Telco’s too.

A good SaaS provider has meshing resilience. This meshing prevents any single (or multiple even) breaks impacting the total service. We wrote about our amazing strengths in this area recently.

As Transaction Cross Docking (TCD) becomes more common place (because it makes so much sense) this stuff is crucial because it will be global distributed connected communities of millions not just thousands that are impacted.

All this compares well to the old world where you had stuff on your local server and a power or Telco outage to your premises meant no business no email and moving your server the old way – with a forklift!

* Working Solo’s Leah Maclean works with small business to grow their confidence and their success. Leah is a design and technology advisor to clever business women who want to do more and know more in the online world.

LinkedIn under the hood

Saasu - Connecting to Professional and Social Networks
Saasu is connecting to Professional and Social Networks (PSN) including; LinkedIn, Myspace, Facebook, Bebo and Orkut. The beauty of SaaS is it enables these types of advantages.

In the contact screen you will see new icons you can click to check out your contact in various social networks covering over 200 million people already.

I’ll concentrate on LinkedIn today since it is the most professional centric network. Professional and Social Networking really is a far too simplistic simplistic way of describing LinkedIn.

Here are some observations we’ve made in recent times. We would love comment on these points as we believe this has ramifications for product development in Saasu applications. A lot of them relate to the fact your research can be anonymous but connections are permissioned.

If you need to know more about permission, start with Seth Godin because he wrote about it early and well. Permission marketing is changing the world.

Keep track of people you know and like

The simple and best reason to use LinkedIn. You know where people are as they move from one job or city to another. It can be everything from an online business intelligence assistant to an international (or local) research tool to an online CV/resume or yet another contact database. Best of all is it doesn’t stop there, you see who knows who.

Research accelerates the ‘getting to know you’ process for new contacts

LinkedIn closes the knowledge gap you have about candidates, employees, prospects, partners, suppliers and customers. This enhances the legitimacy of the contact. It accelerates you along the getting to know you curve. It can help move you a bit further ahead at your first face to face meeting because you already know more things you have in common, locations, employers, clubs, education, sport and more.

Get personal by de-institutionalising contacts

For a long time companies have not wanted to share ownership of customer and prospect relationships with their employees. These relationships have been owned by the company. LinkedIn allows employees (especially professionals with an eye to having their own business eventually) to de-institutionalise their contacts, taking back some of the dollar value from their employees balance sheet back to their own. A two edged sword of course. Transparency is the biggest winner.

Stay fresh reduce your contact half life

Keeping loose contact fresh is quite difficult. When systematised in a social network the expectation of freshness of permission is enhanced. When you hear from someone through LinkedIn your little shoulder devil says “this person is ok, because you permissioned them”. That same communication via phone would sometimes have the shoulder devil saying “Who is this person? How did they get my number?”. Permissioning extends credibility of contact.

Degree’s of separation permissioning

Linked in creates a new type of commercial relationship legitimacy. Invited recipients will tend to accept being network beneficiaries themselves. The established connection has value, an unrealised dollar value. It costs us anywhere from $0.10 to $100 to get a permissioned contact in most businesses so connections in social tools are real permissioned assets. Let’s be honest about this, it’s just good business. Participants in the LinkedIn community can monetise their connections via sales and marketing activities. This is the conversion of unrealised value into realised value because a certain percentage of those interactions result in sale and thus revenue. You are converting your virtual inventory of permissioned contacts into your revenue line. The beauty being that virtual inventory can be resold to, it doesn’t require a cost of goods sold entry to re-acquire another permissioned contact. Don’t think of it just as product sales. It could be a better career, some venture capital, a new partner, and of course selling your product.

Channel Degradation – BACN

If you plan to use LinkedIn for sales bear in mind that there is a direct relationship between frequency and value of the permissioned contact set you have. Your behaviour could become known as a commercial version of spam called BACN. Equally, as more participants use the medium for sales and marketing activities the value of the connections will diminish. You only have to look at the C2C social networks to see how this can happen. Permissioned spammers (BACN) looking for love from your wallet wears thin real quick.

New ways of looking at non-so-new information

Check out the company profile pages on any major company on LinkedIn. You can see who is who and any changes. Recently LinkedIn moved to formalise companies and organisations in their network for the benefit of data rigour, their members and themselves. It was a good move, it cleans up the problem where many users add they workplace to their profile resulting in 100′s of version of that work place where picking it from a list would be better. In short companies and organisations are now centrally managed. A great benefit of this is that the tracking of organisations over their lifecycle will be very accurate versus some of the rubbish you get from old style directory providers Yellowpages and Whitepages.

Transaction Cross Docking (TCD) creates new ecosystems

Clone, Connect, Automate – saving time and reducing errors is just the beginning.

One the of great things about SaaS is the ability to opt-in permanently (or on a transaction by transaction) basis to information from a counter-party such as supplier, customer, employee or other legal entity you ‘trade’ with in a broader sense.

Project Dolly

We call this automated exchange of information ‘Transaction Cross-Docking’ or TCD, just like the traditional cross-docking of pallets of physical materials in warehouses [Read more...]