ACT Young Australian of the Year

Zambrero Fresh Mex GrillWe love hearing cool stories about our customers, what drives them and their passions. This week we heard about franchise group Zambrero Fresh Mex Grill.  The founder, Dr Sam Prince, started the business in 2006 whilst still at University. The business has grown to nearly 20 stores already with many more planned. Sam’s story itself is inspiring: he was just awared ACT Young Australian of the Year Sam’s charitable foundation E-magine is creating education opportunities for young people around the world, and he is chairman of One Disease at a Time which aims to eradicate infectious diseases in Australia. Sam presented at TEDxCanberra in 2011 on the topic of “Serendipity and success” which provides further insight into his passions and success.

The Zambrero group are using Saasu at the store level and at head office to consolidate the results. “We wanted our franchisees to focus on growing their business, increasing sales and exceeding service level expectations. The outsourced solution has allowed us to seamlessly integrate every new franchise store.” said CEO Stuart Cook.

Franchise businesses are perfect for a cloud accounting solution. Their de-centralised nature means systems can get very complex and inefficient if they need to be installed and managed on-site. With head-office administering the Saasu solution, new users can be added and access roles provisioned so each franchisee controls their store whilst head office gets the high level view.

The new Saasu Consolidated Profit & Loss Report was developed to support businesses that wanted multi-level reporting like this. Now you can create a “Consolidation Group” in Saasu which sets up which of your Saasu files you want to group together for reporting. The report then breaks out each group and totals the results.

Supporting the Black Dog Ride 2011 #BlackDogRide

I am proud to announce that Saasu is sponsoring me this year to participate in the Black Dog Ride to the red centre of Australia in the Macdonnell Ranges west of Alice Springs, Northern Territory.   Black Dog Ride began as one man’s personal quest to complete a solo motorbike trip around Australia to raise community awareness of depression.  In Australia, each year around 1,000,000 adults and 100,000 young people live with depression.  More than 50% will not seek treatment.

In addition to raising awareness I am fundraising for the cause with all funds raised going to the Black Dog Institute to help expand their Community Education Programs.  The mission of the Institute is to advance the understanding, diagnosis and management of the mood disorders by continuously raising clinical, research, education and training standards.  In so doing, the Institute aims to improve the lives of those affected – and in turn – the lives of their families and friends.

I encourage all of you in our Saasu community to share my adventure and donate generously to the cause.

DONATE: bit.ly/TonyBDRDonate

BLOG: bit.ly/TonyBlackDogRide

 

Pushstart for Startups

One of the things we are passionate about at Saasu is commercialisation of great ideas. We always talk about the worlds biggest problem which is that there are too many ideas and not enough ways to execute them. So we are talking about execution, walking the talk.

Saasu's Marc Lehmann, Peter Cooper and Tony Hollingsworth Pushstart Meetup

What does this mean? It means we often sponsor events for startups or gift them a Saasu subscription. We also involve ourselves in events for startups and early commercialisation companies, notably ventures like Pushstart. We are a bit picky though, we need to believe in the organisers of these events.

Pushstart is a new set of community-focused, mentor-driven activities to help grow Australian tech (Web and Mobile) startups, and the Australian tech startup community more generally. By combining top Aussie tech startup people, seed funding and community events it gives local tech entrepreneurs help to start, grow & succeed. There’s an accelerator underlying the structure and it’s run by a bunch of people I have a lot of respect for Kim Heras, John Haining and Roger Kermode.

This week I had my first Mentor session and I have to say that the ideas and talent at this event were incredible. We have amazing talent out there. Notably, ideas have often progressed much further than you would expect. The nature of development tools, ease of company setup and the quality of online apps that you just switch on is facilitating this. The start-up business framework is now a quick beast to create. So if you’re thinking about starting a venture, finish the dreaming and start the doing!

Update: 24th May 2011  Noticed this tweet today linking to a video interview with some of the entrepreneurs:



Pushstart - Community-focused, mentor-driven, activities to help Australian startups

PushStart on Twitter
Founders: PushStartKim HerasJohn HainingRoger Kermode.
Saasu Mentors: Marc LehmannTony HollingsworthPeter J Cooper

Christchurch Earthquake Relief

The Canterbury region has had it rough lately, with 2 major earthquakes in the last 6 months.

As a number of our team live and work in Christchurch (their office is adjacent to Christchurch Central Hospital), we’ve seen first hand the devastation caused by these events.

Our thoughts are with all those affected by the recent tragic event.

But, we’ve also seen the incredible power of community, as New Zealanders have banded together to help family, friends, businesses and neighbourhoods in need. A prime example of this is The University of Canterbury Student Volunteer Army. This 15,000 strong group of students has done a remarkable job of providing bulk help to those in some of the worse affected areas.

However, it’s not only local support that has helped Christchurch on the road to recovery quicker, but also the sheer volume of international aid that was offered within hours.

I know for me personally, to wake up on the morning following the earthquake and hear that Australian Search & Rescue teams were already in the country, and that teams from afar abroad as Taiwan, Japan and the USA were on their way was overwhelming. I’m sure many other Christchurch residents feel this way.

As a cloud-based organisation, our staff in New Zealand were able to get back on their feet quickly and continue to work remotely (they are now safely back in their office), keeping all systems running smoothly for our customers.

Unfortunately, not all businesses have got off so lightly, so to help Christchurch businesses not only rebuild, but better prepare themselves for the future, we’re offering Saasu completely free to those affected until 31 March 2012.

12 months of secure, worry-free accounting until 31 March 2012

To take advantage of this offer, simply sign up to our free plan, and contact service (at) saasu.com with your details.

For those businesses requiring additional support, or who are looking for an accountant or bookkeeper nearby to offer sound advice in these trying times, our Accounting Partner listing page is a great place to start.

To pay respect to those who lost their lives in the February 22 earthquake, today the Christchurch community will come together for a day of remembrance, as the New Zealand Government holds a National Christchurch Memorial Service. This newly created regional holiday will provide locals with the chance to take a day off to reflect on the past month.

Image source: twitter.com

Angry earth

Saasu operates our new New Zealand business from Christchurch out of the Acclipse head office. Many of the staff have been traumatised by this event and we have also learned that one of our Saasu Accounting partners was lost in one of the collapsed buildings. Our thoughts go out to the families who have lost loved ones and in many cases are still in an agonising wait for news.

I’m sure we’ll learn of more tragedy so people will have to be brave in coming weeks. If anyone can do this, these Crusaders of Christchurch can. As a Director of Acclipse I’ve met many of them and they are a truly special group of people with bigger than normal hearts.

Rhys Taylor, our Saasu Marketing Manager, was in the office at the time the quake struck and captured the footage and told his story to CNN as it unfolded. Reading his twitter feed was a real life sobering account of events.

The team in Christchurch have been going through a continual nervous existence for months now. It hasn’t just been this event. Numerous evacuations, lot’s of uncertainty and ongoing engineers reports to check the building above their heads will hold up. It’s a harrowing daily existence. Even on my last visit there was a tremor in the middle of my presentation to 60 accounting firms in Christchurch. So I imagine that it must start to send you crazy not seeing an end to it. The human toll has been enormous and that should be the only focus for the time being. We’ll announce support plans for affected businesses in the coming week after we get through this period of triage. People first.

Subscriptions for flood victims

The recent events in Queensland are devastating, actually, gut wrenching when you see victims like young Jordan Rice. He is a hero and he will not be forgotten by millions of Australians who have learned of his selfless act to save his young brother from a sinking car at the cost of his own life. It feels like a failure in justice for the good and selfless. Having children the same age, I couldn’t but help think of them in that situation and how brave a child has to be to be that selfless.

Saasu would like to help in some way by providing free subscriptions for a year to any flood victims who are small businesses and accounting firms needing help to get back on their feet. Many businesses like this might not want to run their own servers in the future. Online and cloud based methods have proven to be safer than self managing business data. The Mackay floods reminded us of this a couple of years ago when many accountants running software accounting products lost client data files.

To access this support just email me personally at marc at saasu.com and I will arrange provisioning.

Thanks to Ceibner from Microsoft for the inspiration to do this. The Microsoft Azure team are donating free Azure cloud hosting for businesses affected by floods.

UPDATE Jodie Coleman owner at Terrigal Business Solutions has offered to assist with accounting file migration into Saasu for flood victims wanting to take up the Saasu offer. Jodie is one of Saasu’s leading partners with extensive successful experience migrating customers to Saasu from other accounting systems.

Photo by Martin Howard

What’s your business model?

We love talking to business owners about their business models. Naturally when a tool comes along to help with the process of understanding business models then we get quite interested. Board of Innovation have come up with a simple way to reduce the complexity of working on your business model.

It’s not new in itself being basic flow diagrams but it’s really nice how they have represented the value of things like micro credit, experience and free services into the modelling approach. Not just representing the value of money which is a mistake people often make. They could actually go a step further and represent social and environmental value in a business and produce model that allows for social capitalism.

Business Model Kit – by Board of Innovation from Nick De Mey on Vimeo.

No-one owns the customer

Often I listen to professional services business people talk from a position where they think they own and control their customer via some right assigned to them through their education, business or financial acumen.

Seriously, no-one owns the customer. I personally think it’s very disrespectful of the customer. At the end of the day the customer calls the shots via their wallet. Where this isn’t the case there is usually something else at play and it’s often more sinister, something I call intellectual deception. These behaviors are often legal and facilitated by the system and regulations for that industry. In law you see this all to often.

This TED talk by Philip Howard below actually hits on some of these issues (you need to read between the lines). I think Philip may be editing himself. It takes a brave person to do this talk and face off against his peers and industry. It’s not just in the area of Law that you see this. It’s observable in banking, accounting and financial planning.

In business we should have some control over the customer relationship but it must be earned and lay in a bed of respect. If you kill their problems, find ways to save them time and help them get what they want, then you are deserving of their trust. Then your grip will be firm. Quite often customers have faced intellectual deception and they end up “lawyer haters”. So they become careful with their trust. Then as a business you are only as good as your product, advice and possibly the most recent dealing you had with them.

Edge of the Web by AWIA

I attended a fantastic EOTW conference in Perth, Australia last week (Twitter hash tag #EOTW08). I met some inspiring people like Derek Featherstone the FurtherAhead.com accessibility Gu (A leading Guru) who is also a keen triathlete. I also did a workshop with Google JS/jQuery Gu Cameron Adams (aka The Man in Blue). It was also great to meet Matt Patterson from Freshview (Saasu’s email marketing system). Thanks Matt for the T-shirt!

Many thanks to AWIA for a great event and inviting me over to speak and attend. My talk was about ecosystems, and if there is one ecosystem you must join if you use technology in your business then it’s AWIA.

Here’s my preso I did at the conference which I have posted on slideshare.NET

SaaS as an Ecosystem
View SlideShare presentation or Upload your own. (tags: eotw saas)

More awards and foundation progress

kiva-loan-repaid-number-1.gif
The Saasu foundation which donates part of our profit towards charities. One of the charities we support is Kiva, who empower people with micro-finance.

Kiva help developing nations from the ground up. They don’t donate cash, they lend it to entrepreneurs (we relate to these guys!) to help them start a business. Teaching them to fish for themselves (so to speak) rather than throwing them a fish.

One of our first loans on Kiva was recently repaid. Kiva is a great service if you want to make a difference. The best thing is the funds are repaid and then recycled so the model is not only proven to work (impressive statistics on field partners) but it keeps on working.

Kiva is a registered 501(c)3 non-profit in the US.

Saasu further supports the non-profit, education and health communities. So if you know anyone in those segments tell them to give us a bell so they can get their free or discounted stuff. We don’t have a formal program we look at it on a case by case basis.

I did some work in Cambodia (in Takeo province outside Phnom Penh) a few years ago as part of some other stuff and they have had a rough time over the years so it is nice to see some progress. Although, with only 3 in every 1,000 people having internet access, that progress is very slow (read about it on Reuters AlertNet).

But don’t just take our word for the fact Kiva do a great job, they also recently won a prestigious Webby which is very cool.

Saasu also had some more praise recently. Our good fortune continues in the form of customer feedback and and also globally recognised industry awards.

On top of the many great comments we get every day for our latest release(see below), we have also been nominated for and listed as finalists for three awards at CeBIT 2008 some of you might remember last year we won the big one

Three of my all time best customer testimonials recently are (paraphrased) -

  • We chose Saasu over Netsuite on price (mid market customer)
  • We chose Saasu over Zoho on features (small business customer), particularly Saasu Catch
  • We chose Saasu over MYOB on ease of use and because it is online (small business customer)

This demonstrates at the coal face the Saasu productivity and cost benefits. Our unique delivery model is really performing for businesses and individuals.

Now for the fun stuff. Saasu has made the finals for three CeBIT 2008 awards –

  • Business Advantage Award – Saasu.com is a finalist and made the final 5
  • Excellence in Technology Services Award – Saasu.com is a finalist and made the final 4
  • Platinum Award for Export Excellence – Saasu.com is a finalist and made the final 2

Thanks to all of those who support the Saasu foundation via our products. Congrats to Kiva and Boun Kim Loun. Oh, and fingers crossed for the CeBIT 2008 awards.