Failed Sales & Purchase Emails

If you are a regular user of the Automated Sales or Purchases feature in Saasu, you may sometimes come across instances where a Sale or Purchase has not been emailed to a contact during the last run of the transaction.

Why is this happening?

Certain email agents validate the email address of the sender (eg: john@hotmail.com) against the domain and email address of the sending email agent (saasu in this case). If they do not match then the recipient email agent might reject the email (thinking it is not valid and may mark it as spam). In the event this occurs you will find error messages against the Automated transactions explaining the reason the email did not get through or failed to send.

All this depends on how the receiving email agent’s policies are setup for receiving emails. Most organisations take steps to tighten security of their email servers and their policies could be quite strict on how emails are validated before delivering them to their recipients email accounts.

We report the error based on the information our mail server receives, sometimes that information is nor very useful. We also don’t attempt to interpret the problem because that can cloud your investigations.

Some common problems and their solutions

The recipient’s email account is full

Notify the recipient and resend form the relevant transaction screen manually.

Bad email address

Check that -

• Recipient hasn’t left or changed roles in their organisation
• Your email address doesn’t have a typo
• You haven’t misread or mistyped a character in the email i.e. the number one is often confused with lower case letter L

Recipients server is declining the email

Ask the recipient to add *@saasu.com to their friends list (also called a whitelist in some systems).

The email delivery fails despite you being certain the email address is correct

This is usually when the recipients email server wont even engage the Saasu mail server because the sending name and email doesn’t match the sending servers domain. Put simply we are sending the invoices via Saasu.com while the email has your name and email address heading it. Some strict servers might treat this as spam or spam-like. Ask the recipient to add *@saasu.com to their friends list (also called a whitelist in some systems)

I tried all this now what can I do?

Go manual. You have to download the PDF from Saasu and manually send it as an attachment from your own email system (using your address as the send rather than us doing it for you on your behalf). Alternatively, have a chat to us, we might be able to get to the bottom of it. We are constantly working on ways to solve these problems that spammers have burdened our industry with. Help us in the fight.