Delete your Saasu Account

This help note if for customers who have decided to delete their file and close/cancel their Saasu account and subscription. First delete your credit card payment option (recurring billing only). Then follow these steps to delete your file, users and close your account

Please note that file deletion must also be done by an administrator

To delete the file – Active Subscription.

  1. Click the cog on the top right hand of your Saasu Page 
  2. Then Click on ‘Manage Subscription’. 
  3. You’re now on the ‘Subscription’ page. Click on the Subscription you are trying to access from this list.
  4. You should now be on your “Manage Subscription” page.
  5. Scroll down to the File(s) list and select the Delete button to the right of the file. 
  6. You will then be asked.
    Are you sure you want to permanently delete this file? 
    This is not reversible. 
    Saasu will delete this file and all associated data.
    Enter your password to confirm deletion.
  7. Enter your password and confirm deletion and your file is now deleted.
  8. In the Users List use the trash cans to delete any users except the Admin/Billing user and then log out.

At the next expiry your account will go through a deactivation process, ignore reminders to renew. At 90 days the accounting files may be deleted from all systems and are non-recoverable after this.

To delete the file – Expired Subscription

  1. Login to Saasu file as normal.
  2. You will be taken to your Checkout page as the subscription is within 30 days of expiry.
  3. To delete the file you’ll need to go back to the Manage Subscription page. Click the Person Icon on the top right corner of this page.
  4. You should now be on your “Manage Subscription” page.
  5. Scroll down to the File(s) list and select the Delete button to the right of the file. 
  6. You will then be asked.
    Are you sure you want to permanently delete this file? 
    This is not reversible.
    Saasu will delete this file and all associated data.
    Enter your password to confirm deletion.
  7. Enter your password and confirm deletion and your file is now deleted.
  8. In the Users List use the trash cans to delete any users except the Admin/Billing user and then log out.