10th July 2020 at 10:00pm – Known issue resolved but some specific user issues still exist and are queued with engineers for fixing over coming hours.
10th July 2020 at 6:11pm – Known issue accessing file from file selection screen under investigation.
How fast should screens load and transactions save?
- Transactions up to 10 lines: <3 seconds.
- Transactions 10+ lines: 5+ seconds.
- Reports (1 page): 1 to 10 seconds
- Reports (10+ pages): 10 to 30 seconds
- Reports (50+ pages): 30+ seconds or a time out.
My connection seems slow is it me or is it Saasu?
We can do a Trace Route test to tell if there are network issues between our servers and your location.
- Go to the connection test tool.
- Type in secure.saasu.com
- Click Test Now
- Take a screen shot or photo of the results and send it to email@example.com.